Objective:

To explore the feasibility and challenges of implementing concierge care in glaucoma management, particularly focusing on patient relationship dynamics and operational efficiency.

Key Findings:

• Concierge glaucoma care is well-suited due to the need for frequent testing and strong patient relationships, but requires careful management of patient flow.
• Balancing efficiency with extended physician interaction is a central challenge that can impact patient satisfaction.
• Variability in patient visit frequency complicates scheduling and capacity planning, requiring adaptive strategies.

Interpretation:

Implementing concierge glaucoma care requires careful planning to meet high patient expectations while maintaining operational efficiency, including tailored scheduling and resource allocation.

Limitations:

• High costs associated with redundant technology and diagnostic devices, which may deter some practices from adopting the model.
• Risk of overburdening schedules with high-utilization patients, necessitating careful patient management strategies.

Conclusion:

Successful concierge glaucoma practices must prioritize thoughtful scheduling, adequate staffing, and a cultural shift to meet the unique demands of this care model, ensuring a patient-centered approach.